BrokerBryant.com: Why Is The Seller Ignoring My Buyer's Offer?

Why Is The Seller Ignoring My Buyer's Offer?

Hi folks. I bet you've asked this question before. "Why is the Seller ignoring my Buyer's offer?" You just spent a week showing properties to your Buyer. You wrote what you thought was a good offer, submitted it and then........nothing!

So you do what any good agent would do.....you run to Active Rain and write a rant about the SOB Listing agent!

While this is happening the listing Broker is speaking to his customer/client, the Seller. They are discussing the FIVE offers that were received and deciding what to do with them. Should they disclose multiple offers and ask for "Highest and Best"? Should they just accept the highest and best offer now? Should they counter one and ignore the rest for the time being? Should they counter all of the offers? Should they just procrastinate with responding and see how many more offers are received over the next day or two?

Maybe your Buyer's offer is being ignored because YOU didn't do your job.

  • Did the offer you submitted have an expiration date?
  • Did you follow the instructions in the MLS? You know the one that states if the offer doesn't have at least a $2,000 deposit it will be rejected.
  • Did you send over a complete offer?
  • Did you fax it without a cover sheet and then follow up by sending an email from your smart phone that doesn't have your contact info in the signature?
So maybe, just maybe, the listing agent isn't a SOB. Maybe it's you. What say you?

 

 

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***I am NOT an Attorney nor do I play one on TV. Click the button below for my Bio.

The BIO for Bryant Tutas

 

 Tutas Towne Realty, Inc handles Florida real estate sales, Florida short sales, Florida strategic short sales, Florida pre-foreclosure sales, Florida foreclosures in Kissimmee Florida Short Sales, Davenport Florida Short Sales, Haines City Florida Short Sales, Poinciana Florida Short Sales, Solivita Florida Short Sales,  Orlando Florida Short Sales, Celebration Florida Short Sales, Windermere Florida Short Sales. Serving all of Polk, Osceola and Orange Counties Florida. Florida Short Sale Broker. Short Sale Florida.

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Comment balloon 19 commentsBryant Tutas • July 22 2011 10:36AM

Comments

Perfect article. I say we should never assume malice when there are other explainations! Like all those things on your list, like (you never know) a sick kid or a death in the family. Before making assumptions, you need to ask some questions so you know what the actual situation is!!!

Posted by Allen 2222 over 7 years ago

I realize there can be many reasons why an offer appears to be being ignored by a seller.  I think we can't loose sight of the fact that it may be the listing agent and not the seller. Some agents are not professional in the way they handle offers.

 

Betty

Posted by Team Honeycutt (Allen Tate) over 7 years ago

Wouldn't it be great if all offers would be in writing, complete, fully documented and well thought out?!

However, we have been trained in our office to entice our sellers to reply to any and all offers in a timely manner... no matter if the offer is incomplete or not... we'll let the potential buyer and/or his agent of course know at once that it needs to be improved upon... which, most of the time, results in an improved, more complete offer, which can be taken into consideration by the seller... and if there is no timely reply it indicates to us no serious intent to purchase...

 

Posted by Phyllis Lerner call 914.438.7556, William Raveis Legends Realty Group (William Raveis Legends Realty Group LLC) over 7 years ago

i am super anal retentive, so my contracts are very strong with all the fixings.  still, there are times where the seller or listing agent have their own agenda.  wouldnt life be great if they would post that agenda in 'brokers remarks'?!

Posted by Jimmy Katz, "REAL Solutions for Real Estate!" (Katz Realty Group) over 7 years ago

Sometimes I think it is a lack of communication between the agents.If in doubt pick up the phone and call the listing agent to see where your offer stands - making assumptions is not the best approach. Be proactive and ask questions find out how many offers are being evaluated, if there is anything they need from you, etc.

Posted by Linda Urbick, Selling San Ramon Valley - 925-786-5132 (RealtyOne Group) over 7 years ago

" I bet you've asked this question before. "Why is the Seller ignoring my Buyer's offer?" You just spent a week showing properties to your Buyer. You wrote what you thought was a good offer, submitted it and then........nothing!"

Bryant,

Your question answers it self! "what you thought was a good offer, submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it" 

It maybe PC to "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  "submitted it"  but it's hardly professional.

Pragmatism may make it necessary to submit an offer, but if you want an answer present your offer to the seller and his agent! Negotiate it! Submitting an offer is simply a silent auction!

As to MLS instructions, they also listed a price! Never let the opasistion get away with this testosterone saturated bovine droppings! From what you said your offer has not been rejected but rather ignored!

Demand proof that the offer was presented and go after the listing agents license!

Your job as a buyer's agent is more than filling in the blanks and faxing!

Bill

 

Posted by William J. Archambault, Jr. (The Real Estate Investment Institute ) over 7 years ago

Bryant, I think a lot of buyers' agents still think it's a strong buyer's market out there.  And I'm amazed at the offers I get, even if there is a multiple situation, without all of the needed paperwork.  Still, I do think it's important to communicate with the other side and let them know, whatever might be going on.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 7 years ago

There is nothing that erks me more as a Listing Agent, especially on my Short Sale Listings, when I get incomplete offers and ones that blatantly do not follow my instructions in the MLS.

Posted by Chris Ann Cleland, Associate Broker, Bristow, VA (Long and Foster REALTORS®, Gainesville, VA) over 7 years ago

Bill. In this market you would never be able to present your offer in person. 85% of the listings are REOs and short sales. The other 15% are dreamers. Who are yoiu going to presnt to? The bank? The REO agent that already has 14 offer son th eproperty and 1,000 listings? The short sale seller who has already moved? If agents want their offers considered then they need to come in with highest and best and submit a COMPLETE offer package including proof of funds, pre-approval and escrow. It sounds simple but rarely do I receive a complete offer.

Patricia, I agree completely. In my area properties are flying on the shelves. And they are selling for more thsan the asking price.

Linda. calling the listing agent to confirm they have the offer is imperative. I have agents send them to old fax numbers or emails that don't exist. Then they wonder why there was no response. Or even better they don't include their contact info. My emailed offer have "PLEASE CONFRIM RECEIPT OF THIS OFFER" written in big bold red letters at the bottom of my emails. If they don't confirm I call.

James. It would be nice. Of course most times "their own agenda" is confidential.

Phyllis. I do the same most of the time. Sometimes we just have too many offers already and the incomplete ones are just crap. I don't have time to do what they should have already done. I do feel for the buyers though.

Betty. It's my experience that there are tons of agents on both sides of the fence that suck :)

Alison. There's always more to the story than we know.

Posted by Bryant Tutas, Selling Florida one home at a time (Tutas Towne Realty, Inc and Garden Views Realty, LLC) over 7 years ago

Amen Chris!! I even have the addenda and attachments already completed for them and in the MLS and still they can't get it right!!

Posted by Bryant Tutas, Selling Florida one home at a time (Tutas Towne Realty, Inc and Garden Views Realty, LLC) over 7 years ago

I hope you at least send back the rejected offer lol

Follow the guidelines set up by the broker, completely and follow threw. Life is not that hard. Is it ?

Enjoy the day

Posted by Don MacLean, Realtor - Homes For Sale - Franklin MA (Simolari & MacLean REMAX EXECUTIVE REALTY) over 7 years ago

Bryant,

I'm a piratical pragmatic!

Bill

Posted by William J. Archambault, Jr. (The Real Estate Investment Institute ) over 7 years ago

 BB - "and then follow up by sending an email from your smart phone that doesn't have your contact info in the signature? " No, way.  I read Broker Bryant's blog and follow his advice.  This dummy's smart phone does not say "Sent from iPhone" any more!

Posted by Gail Robinson, CRS, GRI, e-PRO Fairfield County, CT (William Raveis Real Estate) over 7 years ago

Hi BB - It can be frustrating.  I'm not perfect, but I do write a offer with the MLS listing in front of me and my buyers comply with all of their requirements.  Our forms default to 3 days unless a different time is specified for a response.  But there are times when after 4 or 5 days I still have heard nothing. 

Sometimes the listing agent doesn't return my calls while the buyer is calling me over and over wanting me to get an update.  Next thing I know, the status of the property changes to pending in MLS.  If I finally do get the LA on the phone, they will just tell me they have been too busy to call and that I should just know that the offer is rejected if I don't hear.  Wrong!  Our offer forms have a spot where the LA has to date the sign that the offer was actually presented, and whether it is rejected.

Posted by Susan Neal, Fair Oaks CA & Sacramento Area Real Estate Broker (RE/MAX Gold, Fair Oaks) over 7 years ago

Good for you Gail :)

Susan. That's interesting that the listing agent has to sign off that the offer was presented.  I do present all offers and respond to all agents. I don't leave them hanging.

Posted by Bryant Tutas, Selling Florida one home at a time (Tutas Towne Realty, Inc and Garden Views Realty, LLC) over 7 years ago

Follow up. Confirm. Communicate by phone with listing agent. I do them all - and keep records. Let that SOB say he did not receive it!

Posted by Gary L. Waters Broker Associate, Bucci Realty, Fifteen Years Experience in Brevard County (Bucci Realty, Inc.) over 7 years ago

I actually thought about this video yesterday. My husband downloaded a new app for the ipad (Zosh) where you can sign offers with your finger as your stylus AND you can make a really huge rejected stamp. No more need for the redneck method or for the dog (was it Brutus Tutas?).

Posted by Melissa Zavala, Broker, Escondido Real Estate, San Diego County (Broadpoint Properties) over 7 years ago

I rencently had to call a broker when I got no response for 8 days.  Turns out the seller wasn't "approved" for a short sale by her lender after all *no hardship* so we just moved on to another property, but wasted a week.

Posted by Tammy Lankford,, Broker GA Lake Sinclair/Eatonton/Milledgeville (Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668) over 7 years ago

Not necessary that something wrong with the offer and it is not the full price or even 'best and highers' of all.

If you did not win, you would never even know if your offer was presented. Unfortunately, here in Cali, there is no specific law or code of Ethics provision that requires a seller to sign a rejection or even inform the buyer that the offer has been rejected. So, you just rely on the words of the agent if you even even hear any.

Posted by Inna Ivchenko, Realtor® • Green • GRI • HAFA • PSC Calabasas CA (Barcode Properties) over 5 years ago

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